Thank you for shopping with DZ LIFE SCIENCES LLP (“Company”, “we”, “our”, “us”). We strive to ensure that you are satisfied with your purchase of natural and organic products from www.dzlife.in (“Website”).
This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.
1. Eligibility for Returns
Due to the nature of natural and consumable products, we accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The return request is raised within 5 days of delivery
- The product is unused, unopened, and in original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Perishable goods
- Personal care items once unsealed
- Products purchased under clearance or special discounts (unless defective)
3. Return Process
To initiate a return:
- Contact us at customerfirst@dzlife.in with:
- Order ID
- Product details
- Reason for return
- Photos (if damaged or defective)
- Our team will review your request within 2 business days.
- If approved, we will arrange a pickup or ask you to ship the product to our return address.
4. Refund Policy
Refunds will be processed under the following conditions:
- Once the returned product is received and inspected
- If the return meets eligibility criteria
Refund Method:
- Original payment method (preferred)
- Store credit (if applicable)
Timeline:
- Refunds are processed within 7 business days after approval
- Bank/payment gateway processing time may vary
5. Replacement Policy
We may offer a replacement instead of a refund if:
- The product is damaged or defective
- The item delivered is incorrect
Replacement is subject to product availability.
6. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped, orders cannot be cancelled but may be eligible for return as per this policy.
7. Shipping Charges
- Free Returns: For damaged, defective, or incorrect products
- Customer-paid Returns: For all other eligible returns (if allowed)
Shipping charges are non-refundable unless the return is due to our error.
8. Quality & Safety Disclaimer
Our products are natural and may vary in color, texture, or fragrance. Such variations are not considered defects.
Customers are advised to:
- Read product descriptions carefully
- Perform patch tests where applicable
9. Fraud Prevention
We reserve the right to refuse returns or refunds if:
- There is evidence of misuse
- Repeated return requests are detected
- The returned product does not match the original shipment
10. Contact Us
For any return or refund queries, please contact:
- Email: customerfirst@dzlife.in
- Phone: +91 9963 333 271
- Address: G3, First Floor, Banjara Springs, IAS Officers Quarters, Nandi Nagar, Road No. 10, Banjara Hills, Hyderabad – 500034 – Bharat
By placing an order on our Website, you agree to this Return & Refund Policy.